Bicyle repairman in your local bike shop, who is authorized can install it into frame of your E-Bike with a little help from attached instructions. 

Tracker-e can work on all E-bikes with motor made by manufacturers Yamaha, Shimano, Bafang…

Tracker-e is designed to be completely invisible from the outside, therefore difficult for the thief to detect. If the thief disconnects the device you get immediately notification on your phone.

It’s built-in into frame, right beside motor of E-Bike.

Yes, Guardbike is resistant to drops of water (e.g. condensation) and dust.

You can exercise your right of withdrawal and get a refund within 14 days from the arrival of the product. For more information, please check our Terms of sales. If you need assistance, visit our support page.

Without a GSM signal, the device can’t send the location and does not work. However, it stores the locations on RAM and sends them as soon as it gets the GSM  signal again.

Yes, your phone will get a notification that your tracking device has lost its power supply.

Guardbike is available to the whole world, except North Korea.

No, you don’t need to charge Guardbike, because its power supply comes from battery of E-bike. Tracker-e uses only x maH in y time.

Tracker-e comes wih 5 years of internet/gps conecction already included in the price. From the sixth xear on, the subscription will cost 20€ per year (25$).

When moving, the data is updated every 10 seconds. When E-Bike is still data is updated every 15 minutes.

If your Guardbike doesn’t work due to malfunctioning of the electronics, we will take it back and ship you a new one. If you need any help, please check our support page.

At the start of the third year from the activation date, you will be asked to enter a payment method for the internet connection (39,99€/year). You will be able to cancel your subscription at anytime.

The tracking device has a 2 year warranty. We guarantee smooth working of your device. Our team is also available during working hours by phone and e-mail.